Learn the Etiquette of Empathy
When someone is grieving, your attention is essential. Learn exactly what to say when someone experiences a death.
You'll also learn what to say when unexpected news like a diagnosis or loss of a job, or a situational loss like a divorce or a breakup occurs.
You'll be confident that you cultivated empathetic condolences, from a place of empathy when it really matters!
I'll guide you through the easy to follow process:
- Acknowledge the loss
- Say their name
- Memory/meaningful quality
- Salutation or next step
NICE TO MEET YOU
I'm Kathi Balasek
I train financial service professionals and industries in grief literacy and empathy communication to retain, attract and serve grieving clients. I am a coach, consultant, speaker, university lecturer and widow advocate. I teach leaders and their team how to improve their grief literacy communication skills to best serve clients experiencing ALL types of loss.
Experiencing the loss of my husband first hand, I learned that the relationship between financial professionals and bereaved clients is pivotal. Combining 25 years of teaching, coaching and personal experience, I created Grief Literate Professional as a tool to help professionals retain, connect and support clients & employees experiencing loss and grief.
We will ALL experience grief and loss. Grief-informed leadership and communication are critical now! Brand compassion, attract and retain clients & employees to build a reputation as a grief inclusive company.
