"You Can't Outsource Empathy" - Seth Godin ....... Grief Leadership is Needed Now more than Ever!


Be the Support That Clients Need During the Toughest Times of Their Life.

How do you help clients and employees through this difficult transition?

We train leaders to build trust and empathy with their clients so that they can support them during the toughest moments of their life.

☑︎ Confidence

☑︎ Empathy

☑︎ Grief Literacy

  Do you struggle with:

  • Feeling helpless, powerless and unprepared to help your grieving clients
  • Fear of not knowing what to say or do
  • A lack of understanding about grief and loss
  • Feeling ill-equipped with skills surrounding grief
  • Awkward, uncomfortable conversations

 1 on 1 Coaching

Grief leadership is critical. You value your team and clients. Learn best practices, protocols and tools that retain, attract and support bereaved clients.

Live Webinars

Get your team on board to create a grief smart environment. Develop  communication skills,  empathetic actions, rapport based protocols that engage clients who are experiencing loss.  

Speaking or Workshops

Advocate across your industry and offices. Bring your colleagues together for a day of learning and application. Walk away with key action steps that retain, attract and support clients through life's transitions. 

We get it - Engaging grieving clients is hard.

How do you know what to say, how to communicate, how to follow up immediately after a death? How do you confidently provide the necessary tools to help your grieving client? How do you remain their trusted advisor and help them safely navigate financial matters? We teach you how to connect, engage  and walk with them through life's most difficult transition.

Rachel Donnelly

Owner, Black Dress Consultants

Fearless is the phrase that comes to mind when I think about Kathi. I’ve been fortunate to know Kathi for the past two years, during which she's become my go-to expert on grief literacy communication skills for professionals. Above all, I continue to be impressed with Kathi’s ability to lean into hard spaces while serving as a relentless champion for widows. On a personal note, whenever I'm having a down day, I turn to Kathi to soak up her positivity and encouragement. If you're looking to better connect with widow clients or become more grief literate, Kathi is the real deal.

Nancy Evans

Co-Owner, BYOB Agency

Kathi is a truly wonderful and genuine person. Her personal and professional experiences have given her an amazing ability to consult others around grief literacy and communicating with empathy. She provides tangible tips and guidance for professionals and teams working with clients who have experienced loss and grief. Many shy away from navigating these waters, so it is truly wonderful to know a person, like Kathi who face it head on with empathy, love and compassion.

Brian King

Senior Vice President, Branch Manager at RBC Wealth Management

Kathi brings tremendous value to our Wealth Management practice. Her own personal experience, story telling ability and kind, caring insight, truly resonates with the clientele that we serve, and our advisors who work with them on a daily basis. Well done Kathi, you bring immediate value to all you touch.

Ready to cut through the awkwardness?

Learning to talk about grief is a practiced skill. Creating empathetic conversations normalizes grief which leads to deep connection and meaning.



How it Works

Schedule a time to discuss your needs

Would love to talk about your needs, your practice and how we can collaborate.

Allow us to create a customized plan

Based on your needs, goals and vision, we can meet and discuss a tailored plan and recommend a course of action.

Let's execute the plan together

Whether you need executive coaching, an employee workshop or event speaking, we will coordinate a timeline and strategic plan toward your goals.

Schedule a Consultation

I'm Kathi Balasek


I’m Kathi Balasek, educator, client connection coach, grief communication consultant, podcast host, and speaker.

Here's the facts. Most people were never really taught how to communicate with people going through grief and loss.

This became very evident when I became a young widow raising five children. I had to re-learn how to navigate the world not only for my family but for my future.  I learned very quickly that what people do and say will either help or hurt, connect or disconnect.

Once a teacher, always a teacher.  With 20+ years of teaching and coaching, I know that connection, empathy and meeting people where they are is what builds relationships.  Currently, I am a lecturer at California State University where I train future teachers.  

My mission, is to teach everyone the empathetic language of loss.  We will ALL experience grief and loss. Grief leadership and communication is critical right now.  Join me in this cultural conversation.

Your Guide on How to Communicate Authentically With Someone Who is Grieving.

We have all had moments of loss. What you say is important.


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